Frequently Asked Questions…

FAQ's

While we offer transparency, sometimes answers can be tricky to find on a website so we have built a FAQ to, hopefully, make life a little easier!

Where are you based?

SJHQ is 11b Barry Road, SE22 0HX

Are you a registered food business?

We are a registered food business within Southwark.

What is your food hygiene rating?

We proudly boast a 5 star food rating!

Do you charge VAT?

We do charge VAT as we are a registered company.

Are we limited to the food offer that we see on your website?

NO! We have chefs specialising in many cuisines from all over the world. Speak to us and let us know more about your palette!

Do you cover all dietary requirements?

We can!  We show all allergen information in our quotes to our clients and if you have a specific allergen that we should know about we will work around you.

How do I place an order?

Orders can be placed via our weblinks at our shop or if you have a more specific request then we can look after you by email info@suzannejames.co.uk.

How far in advance should I order at the shop?

We do request at least 2 days to process and build your grazing board ready for delivery.
Events and catering orders are often a little more complex and so we will require at least a weeks notice.

Is delivery by courier?

Most often we delivery in one of our refrigerated and liveried vans, however, further afield ad we may use a courier company.

What is the minimum number you cook for?

Our minimum number is literally 1 person however we mostly cook for minimum 2 people.

What is the maximum number you cook for?

Our maximum number has been up to 2000 people at a corporate event.

SJHQ is 11b Barry Road, SE22 0HX

We are a registered food business within Southwark.

We proudly boast a 5 star food rating!

We do charge VAT as we are a registered company.

We do have a sustainability policy and it can be found here https://suzannejames.co.uk/environmental-ethos/.

NO! We have chefs specialising in many cuisines from all over the world. Speak to us and let us know more about your palette!

We can!  We show all allergen information in our quotes to our clients and if you have a specific allergen that we should know about we will work around you.

Orders can be placed via our weblinks at our shop or if you have a more specific request then we can look after you by email info@suzannejames.co.uk.

We do request at least 2 days to process and build your grazing board ready for delivery.
Events and catering orders are often a little more complex and so we will require at least a weeks notice.

Most often we delivery in one of our refrigerated and liveried vans, however, further afield ad we may use a courier company.

Our minimum number is literally 1 person however we mostly cook for minimum 2 people.

Our maximum number has been up to 2000 people at a corporate event.